We'd like to thank our customers that have placed orders with us and supported us during these difficult times. We'd like to clarify how our business is being affected by the COVID-19 pandemic.
Our website is still fully operational, and we are still shipping out orders Monday-Saturday within a 24 hour time frame of when your order is received. If you would like us to ship your order out the same day you place it, please order before 1pm EST. Due to reduced staffing at postal services in the USA, all delivery guarantees have been suspended. Please allow an additional 3-10 days for travel to your shipping address stated in your order. You will receive a tracking number when your order has shipped, and you will be able to track it along the way, as well as receiving a out for delivery/delivery e-mail, or text (if applicable) as specified when you submitted your order.
For everyone's safety in mind, shipping postal services are suspending the requirement of signature for delivery.
We are taking the necessary precautions advised by the CDC to ensure that everyone's safety and health remains our number one priority. All orders are filled and packed while wearing gloves. Each of our surfaces are regularly cleaned after every business day. Each marker is always heat sealed in plastic to ensure a safe travel through the mail.
Some of the manufacturers of products we sell are also running with low staff, which means order dispatches are slow. We are trying our best to keep our bestsellers in stock, and stocking new items frequently. If there are any items that are currently out of stock or not featured yet that you'd like to see on our store, please contact us at email@example.com and we can look into stocking those items for you.
We hope everyone is well and staying safe at home with their family and loved ones. Even though daily routines have changed, one thing remains the same: when boredom strikes, we want to encourage you to take this time to create more art!
If you have any questions at all, don't hesitate to contact us at firstname.lastname@example.org.
The Yard Art Supplies